Book Title: Harvard Teaches You to Lead Healthcare Transformation

Synopsis:

"Change management" in the healthcare industry is an urgent and critical issue that Taiwan's society must address without delay.

The book uses the real-world case studies of Taichung Veterans General Hospital as its primary framework, thoroughly discussing the hospital's 12 major transformation projects: the "Ten Cutting-Edge and Ten Distinctive Features" strategy, lean management in operating rooms, centralized hospital bed management and solving emergency department congestion, intensive training projects for administrative staff in medical units, the 24-hour call center service project, precision medicine, innovative 3C holistic lifelong healthcare, the "100 Diamonds" talent cultivation initiative, the establishment of the brand value-added management committee, holistic integration for elderly long-term care, health promotion and employee care, as well as information restructuring and artificial intelligence.

This book also features a curated selection of six heavyweight articles from the archives of the Harvard Business Review. Among them are masterpieces by master-level authors such as John P. Kotter, who is renowned as the "master of change management," and Michael E. Porter, the "master of competitiveness"!

From the selected articles in this book, readers can deeply reflect on the following key points:

(1) Leadership vs. Management: Excellent management and leadership must be combined and coordinated with each other.

(2) Decision-making vs. Execution: Master three essential points: "constructive conflict," "considering the other party's opinion," and "ending the discussion at the appropriate time."

(3) Competition vs. Society: Addressing issues of social concern can benefit corporate productivity in many ways.

(4) Information vs. Technology: Information technology projects should focus less on the technology itself and more on understanding how people produce and use information.